All returns are subject to a 15% restocking fee. Sword and Board does not cover shipping costs on returns. Sword and Board will accept returns on all unopened products within 2 weeks of delivery. Please email for approval before sending back merchandise. Once you submit your buylist, that buylist must be brought in-store within 48 hours, otherwise they will be declined.All returns require approval and an RMA. The buylist is used as a referencing guide that will reflect a similar in-store credit amount. Submitted buylist cards are subject to further inspection by staff and can be taken in at a differing rate than displayed on our website as improper condition could have been keyed, overage of the particular item, market manipulation, and always due to further inspection of product upon in-person conditioning. With products that come in waves (Ex: Limited MTG, Pokémon and Digimon CCG) you will receive product as its as soon as it's available from distribution. If the product still remains unpaid after the weekend / given time frame it is released, then that product is removed from a hold status and sold on a first come first serve basis. Any and all UNPAID PREORDERS will be held through the weekend depending upon availability. There are no returns or exchanges on any card singles, open box product, special orders, or clearance product.Īll prepaid PREORDERS are guaranteed. We have a 14 day return or exchange policy on any new in box product. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

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